Admin Support Officer

Admin Support Officer

Basildon, Essex

Ongoing Temporary position

16.65 p/h + Training & Hybrid working available

Daniel Owen is working with a Large Housing Association who operate nationwide, and they are looking for an skilled Administrator to work on their Wider repairs teams dealing with Disrepairs.

They are looking for someone with previous experience working within a Social Housing setting more specifically in Repairs & Maintenance.

Responsibilities of the role:

• Ensure the provision of excellent customer service and experience to all stakeholders to maximise customer satisfaction.
• Advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed, and proactive resolutions are identified.
• Provide relevant support to the various teams within the service, including scheduling appointments etc.
• Deal with routine enquires from external agencies, internal customers, and stakeholders in a professional manner within pre-agreed departmental and company timeframes.
• Support the Customer Experience Team in the investigation, management, and response to complaints from customers.
• Manage enquires and requests for service via the telephone, computer and all other means of communication that come from internal and external customers.
• Support the teams with preparing project programmes using Microsoft Project, Microsoft Excel to track projects from inception to the end of the Defects Liability period. This shall include management of the supply chain and programme to ensure continuous workflow.
• Ensure our customers are regularly and clearly communicated with, kept up to date on progress and their expectations managed.
• Monitoring progress of works with special emphasis on works in progress liaising with the supply chain to ensure works are completed in target, raising works orders for the supply chain, monitor outcomes and completion targets.
• Work in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met.

If you are interested in this role, please apply directly.

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