Address An exciting opportunity has arisen for an Administrator/Receptionist within our Orthotics department based at the Artificial Limb and Appliance Centre in the grounds of Rookwood Hospital, Cardiff.
This focus of this role is to be the main point of contact to our Patients, HCP, and other care providers internally and externally.
Therefore we require the candidate to have excellent communication skills and have a caring nature.
Attention to detail is paramount when inputting referrals and patient information.
The Orthotics department is a small busy department with a varied workload.
If you have the ability to work under pressure, work within in team or on your own, and would like to join this friendly, close knit team we would like to hear from you.
To liaise with patients, visitors, staff and external providers
Support the manager and the administrative team in the administrative function as required
To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols in accordance with the Data Protection Act
To process new referrals and register on patient administration system (BEST) and update records as appropriate using current systems to include scanning and uploading documents
To check patient details as needed on other NHS databases (PMS, WDS etc.)
To book appointments for clinics or home visits, ensuring all clinic capacity has been allocated in an efficient manner
To cancel appointments in case of staff in availability due to sickness, urgent training etc. and re-book as per guidelines.
To order and receipt goods in and allocate t opatients
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services.
Our mission is "Caring for People, Keeping People Well", and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.
Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
