Administration Manager

We are supporting our client with their recruitment for an Administration Manager to work on a minimum 12-month Fixed term contract.
The role can be worked as a hybrid position, working approximately 2 - 3 days in the office, however, there will be a requirement to be based in the office more fully for the first couple of months.
Full time, Monday - Friday. Central Bristol location close to all transport links. Parking is not available.
The client offers a competitive salary, as well as outstanding company benefits.
Your main duties will include:

• Line and people management of a team of approx. 12 team members, with a focus on ensuring consistently high standards of work
• Training and supervising the team of administrators, performance coaching, delivering one to one meetings, support and development of team members
• Being responsible for the workflow management and quality control for all business admin processes
• Responsibility for the accuracy and maintenance of Management Information and other reporting. Working with Excel to an intermediate-advanced level.
• Being aware of, and ensuring client SLAs and KPIs are met
• Manage apprentices, providing ongoing support and coaching, and attending review meetings
• Take responsibility for recruitment in the administration team
• Draft and finalise billing schedules for departments fees, sending invoices and managing any debt on outstanding invoices
• Deal with any billing queries carry out financial reconciliation projects

The Ideal Person

• Previous line management experience as a team leader or similar and the ability to motivate self and other
• Experience of managing apprentices would be beneficial
• Experience within professional services is preferable, particularly insurance and claims, or an area that produces high volumes of work
• Qualification or experience of working in business administration (desirable)
• Customer focussed and target driven
• Previous experience of working with a case management system (desirable)
• Confident with Excel, able to use conditional formatting, data validation, pivot tables, charts, XLOOKUP (or VLOOKUP), basic formula

Please contact Lucy Oliver at Pertemps Bristol for a confidential discussion on the role.