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Form of workRed Recruitment is recruiting for a Customer Administration Manager to join a company which administers and manages medical claims for UK corporate healthcare schemes. Located in central Bristol, this position contains many benefits as well as a generous salary of £35,000 per annum.
Benefits and Package for a Customer Administration Manager:
- Salary: £35,000 per annum
- Hours: 35 hours per week
Monday - Friday, shifts between 8am - 6pm, 1 in 4 Saturdays, 8am - 1pm (Saturday shift is paid time and a half) - Contract Type: Permanent
- Location: Broad Quay House, Bristol City Centre
- On going training and professional enhancement opportunities
- Pension plan
Key Responsibilities of a Customer Administration Manager:
- Leading and motivating a team of sales support co-ordinators
- Collaborating with sales management to optimise sales processes and improve overall efficiency
- Co-ordinating work-flow within the team to ensure timely and efficient support to the sales team
- Generate regular reports on team performance and key metrics to Senior Management
- Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth
- Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all departments and the client/Intermediary
- Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities
- Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member
Key Skills and Experience of a Customer Administration Manager:
- Line Management is a critical skill requirement
- Experience within a regulated or controlled environment.
- Experience of leading an administration function demonstrating excellent results.
- Experience of handling conflict and handling difficult situations.
- Experience of creating a high performing working environment
- Strong technical, computer skills, fully competent with Excel and other Microsoft packages
- Proactive approach to work and analytical problem solving skills.
- The ability to plan and organise team and own workload, and work well under pressure.
If you are interested in this position, please apply now!
Red Recruitment (Agency)
