Administration Officer

Are you a highly organised, detail-orientated individual looking for a role where you can make a meaningful impact?

Transport for West Midlands is looking for an Administration Officer to join their team until December 2025. You will provide proficient administration support to various teams including Security and Policing, the Behaviour Change Hub, and the wider Network Resilience directorate.

This role offers a diverse experience where each day presents new challenges. From scheduling meetings, taking minutes, distributing action points, coordinating travel, updating information systems, and preparing team documents, you will play a pivotal role in organising the team.

This role offers a unique opportunity for you to contribute to ambitious and stimulating projects, including the Department of Transport Transport Safety Officers pilot and a multi-million-pound active travel programme.

Please note that this role will include working closely with the Safer Travel Policing team, CCTV team and Transport Safety Officers. As such, a police screening check is needed required. We kindly request that only candidates comfortable with undergoing vetting apply for this position.

What will you be doing?

• Deliver proactive, timely, responsive and high-quality admin support.
• Support with the facilitation and servicing of meetings.
• Coordinate travel and accommodation arrangements for internal and external meetings.
• Produce working documents using Microsoft Office packages and standard business/organisational templates.
• Maintain and update information systems, documents and distribution lists.
• Raise purchase orders.
• Liaise with the Senior Managers, Management Team, and other colleagues within Network Resilience to progress relevant issues ensuring known deadlines are met.
• Work positively and proactively with all staff of Network Resilience.
• Ensure that the team has all relevant office supplies and stationery required to carry out its day-to-day functions.

About you.

• Experience of working within an administration role
• Be highly organised
• Have strong communication skills
• Be able to work independently as well as part of a team.
• Be IT literate with experience of Microsoft Office Suite including SharePoint, Word, Excel, PowerPoint, and collaboration tools such as MS Teams

How to apply.

On clicking ‘apply for this job’, you will first be prompted to create an account. You will have the opportunity to upload a CV, which will be used to auto-populate your profile. Please note, we do not see your CV once you have applied. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to format your profile so that it really stands out. Make sure to include your employment history and include any essential education and qualifications. You will be asked to provide a supporting statement. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form.

Applicants will need to evidence that they have the legal right to work in the UK. If we make an offer of employment, we will need to check that you are eligible to work in the UK before you start work.

Salary and benefits.

We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees.

We offer a comprehensive benefits package that includes a Local Government Pension Scheme, 28 days of paid annual leave, Cycle to Work Scheme, and discounted shopping with over 2,000 big-name retailers. For more details, please visit the benefits page on our careers site.

Hybrid working, location and working pattern.

We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows. This is agreed between an employee and their line manager, considering the business, team, and employee needs.

The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 2 days a week spent in the office.

Creating an inclusive workplace.

Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region. We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation. We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria. WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.

Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the recruitment process, please get in touch with our Recruitment Team (careers@wmca.org.uk). We are here to assist and accommodate your needs.

Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.