Administration Officer

Job Introduction

This is a great opportunity to become part of a small and friendly city council team responsible for delivering the scanning and indexing of customer contact for Revenues & Benefits, Blue Badge assessment and administration, concessionary bus passes, and general administration support for the Revenues & Benefits team.

We’re looking for someone who can communicate confidently and effectively with customers and colleagues to achieve the appropriate outcome. You’ll be able to understand, plan and prioritise workloads by working efficiently and accurately whilst delivering excellent customer service.

You’ll be involved in all aspects of ensuring an efficient service is provided to Revenues & Benefits customers using all access channels such as online, email, telephone, in writing and on occasion face to face appointments.

Full training will be provided to any applicants demonstrating strong transferable administrative and customer service skills.

For further enquiries or an informal chat, please contact Christine Favill on 01908 254646.

Main Responsibility

• Provide an efficient service to Blue Badge and Concessionary Fares applicants and Revenues & Benefits customers using all access channels: online, email, telephone, in writing and on occasion face to face whilst maintaining high standards of personal presentation and customer care.
• Verifying and processing all original documents received into the Service ensuring that they comply with the legislative requirements.
• Accurately index scanned documents where Email Connect has not been able to the appropriate location.
• Understand the Service’s administrative processes and the legislation governing the Blue Badge and Concessionary Fares.
• Process payments and record such income correctly and accurately on city council systems.

The Ideal Candidate

• Demonstrable excellent administrative skills including the ability to use a range of IT systems.
• Proven ability to work efficiently and accurately.
• Excellent customer service skills.
• Good verbal and written communication skills.
• Proven ability and experience to understand, plan prioritise workloads in line with statutory published or instructed time scale.

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years.  In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.

• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.

• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.

• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.

• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week.  Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. 

We’re very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role.

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.