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Form of work
SalaryWe are currently recruiting for AO’s based in the Derry/Londonderry Area ( Lisahally ). The successful candidates will be required to start once the vetting paperwork, ANI clearance has been completed.
Start date: 25TH MARCH
Duration: up to 51 weeks
Rate of pay: £11.99 (will be going up to £12.36 in April)
Hours of work: Full time 37 hours
The posts will require staff to work an average of 37 hrs per week in a range of patterns between the hours of 8am and 8pm on any day between Monday and Friday, some patterns will require 9am to 5pm on one Saturday in ten. Working patterns are managed locally and we will give as much notice as possible if we need to change the work pattern
*No holidays can be taken in the first 12 weeks as this is the full training period*
Key Responsibilities:
Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
Good verbal and written communication skills
Ability to build rapport with colleagues and customers
Ability to work within and contribute to a team environment
Ability to work accurately within set deadlines and to achieve targets
Basic IT skills with an aptitude for learning new systems
Organised with good time management skills
Excellent interpersonal skills
Some elements of home working will be required.
Please note that all new staff will first be required to work on a special admin project involving Disability Living
Allowance (DLA) registrations before undertaking a role in PIP Telephony.
Essential Criteria applicants must have:
- Five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required ) We cannot pass your application without them
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
