Administration Team Lead

About The Role

We’re looking for an Administration Team Lead, to join our Occupational Health team in Aberdeen, on a full-time permanent basis. The role is based on-site in Aberdeen, working Monday-Friday during office hours.

As an Administration Team Lead, you will manage a team of administrators, ensuring optimal staff engagement, training, development, and the effective flow of resources to support our clients.

You will oversee the coordination and maintenance of clinicians' diaries, handle calls from clients and patients, produce reports and statistics, and support various administrative tasks within the organisation.

Do you have previous supervisory experience, with a keen eye for detail? Are you passionate about delivering an outstanding service to clients, in a fast-paced environment? If so, we would like to hear from you!

What you will do:

• Provide leadership and guidance to the administrative team, ensuring smooth operations and exceptional service delivery to our clients.
• Regularly undertake compliance reporting to ensure quality of service delivery including workloads, KPI, mailbox and phone monitoring.
• Supervise the use of the OH booking system, to manage and update clinical diaries.
• Collaborate with a wide range of stakeholders, to streamline processes, identifying areas of improvements.
• Support in the audit and review of client Management Information, identifying and rectifying any discrepancies.
• Generate reports and statistics as required, working in conjunction with the OH Onshore Operations teams.
• Support with rota planning and the deployment of administrative resource to the relevant client.

About you:

• Excellent leadership and team management skills, with the ability to support, guide and motivate the team.
• Proficiency in using booking systems or scheduling software to manage appointments and diaries.
• Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
• Strong interpersonal and communication skills, with the ability to handle calls professionally and provide accurate information.
• Attention to detail and accuracy in record keeping, report generation and statistical analysis.
• Proven experience in a managerial/supervisory role, preferably within a healthcare or medical setting.
• Knowledge of Occupational Health practices is desirable, but not essential.

What's in it for you

About Us

Our Occupational Health services here at TAC Healthcare are second to none. Our team is clinically led and always striving to provide excellence. Working across multiple sectors including offshore oil/gas, energy, construction, healthcare and financial services, we offer comprehensive services from Offshore Medics, Topside Support, to Health Surveillance and Mental Health Services.

We have ambitious plans to bring our services and solutions to new settings in 2024, so growth really is central to our story.