Administration Team Manager – Mortgages

Our Intermediary Development team have the opportunity to join them as an Administration Team Manager (Mortgages) on a 9 month FTC.

The successful applicant will inspire, lead and develop a team of administrators to ensure that we meet our internal and external SLA’s whilst providing a best in class service to our Intermediary partners. Working collaboratively with another Administration Team Manager to achieve this through planning the daily strategy, allocating work effectively and being quick to adapt your approach if required and when required.

This role will identify any improvements to process or procedure that could improve the broker and customer experience without increasing the Society’s exposure to risk. Although this is an administrative team, leading the team with a people and customer focused perspective will be important.

This role will also need to consider future success by applying your analytical skills to anticipate peaks / troughs in volumes to organise resource and maximise the ongoing training needs of the team.

To be successful in the role you’ll either already be in a customer focused leadership position or will have strong experience of coaching and / or supervising in a admin and/or service related role within financial services. Evidence of developing individuals is a key part of the role,as is having strong communication, persuasion and influencing skills at all levels.

You’ll be a self-motivated individual with excellent planning skills and attention to detail. You’ll possess strong analytical skills and have a desire to deliver first class service in all that you and your team do. 

Quick adaption skills, applied during peak periods to ensure our SLA’s are maintained, will be a requirement, and experience of this will be important.

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.

Flexibility and why it matters

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.