Administrative Assistant / Cynorthwy-Ydd Gweinyddol

Permanent Job: Administrative Assistant / Cynorthwy-ydd Gweinyddol
Full Time Salary: £18,965 (Salary may be reviewed in April in line with the new National Minimum Wage increase)
Hours: 35 hours per week, full time across Monday – Friday (typical office operating hours are between 8.30-5.00)
Work location: Cardiff City Centre Head Office, CF10
Interview: We’ll invite successful applicants to interview at our Head Office which is just a stone’s throw away from Cardiff Castle. Candidates should be available to interview on the 6th March
The basics:
We’re looking for an application to show you’ve a positive team attitude, someone who seeks solutions and are skilled with:
A good level of admin / office experience in a busy role
Data entry experience
Customer service experience (by phone, in person and online)
Your Staff Benefits:
Flexible working arrangements to help you achieve your best at work and manage other areas of your life effectively
Your Birthday as an extra day off once you’ve been with US for 12 months
A generous 35 days annual leave including public holidays that increases with length of service (pro rata’d for part time staff)
Opportunity to buy up to 10 days of additional annual leave per year
An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
Occupational sick pay
Contributory pension scheme
Who we are
Every 30 minutes someone is diagnosed with cancer in Wales, that’s 20,000 people each year.
We’re a charity that understands what it is to live with cancer and how it affects families and friends too. We bring information, advice, practical and emotional support so people can take back some control of their lives and live as well as possible with cancer. We’re Wales’ leading cancer charity and our aim is to champion the needs of people affected by cancer to drive the changes that make a real difference, not just now, but for future generations.
Join Us!
This is a great opportunity if you’ve already got experience as an Office or Admin Assistant and are looking to be part of something rewarding and do work that means something. And, if you want to work in Cardiff City Centre for a fab cancer charity and join a friendly team we’re keeping a seat warm for you.
In fact, one of our online staff reviews said that we’ve….
“Committed and passionate staff who get their role and take real pride in their achievement... Wonderful emphasis on making sure that staff and volunteers are valued”.
Our centralised admin team is a hive of activity and the hub that keeps things running smoothly across all areas of Tenovus Cancer Care. They support our business functions from fundraising to finance, support services to HR, retail and marketing. So, it’s the part of the Charity that keeps us organised and efficient so we’re working like a well-oiled machine when it comes to business effectiveness.
What’s it all about?
You’ll be joining a team of around 5 administrators who are based in the office and remotely. You’ll be doing things like computer and data entry work, answering the phone, dealing with post and operating our door entry system. Obviously, that means you’re friendly and welcoming to everyone who visits and calls US and you enjoy doing a varied and busy job.
You might be talking to one of our service users on the phone or a client, colleague or customer, so you need to have the best customer service skills and be able to easily converse with lots of different people. You’ll do well in the job if you work well under pressure and enjoy a role that’s busy and varied and requires you to think on your feet and respond to situations in real time.
Because of the work we do helping people affected by cancer some of our calls may be sensitive too. So, it’s the type of job where you’ll need to be able to handle these types of calls and deal with vulnerable people and the general public well.
You’ll also be able to work with accuracy and maintain your concentration even when things get busy. As you’re handling important letters and documents and entering data attention to details really matters in this type of role.
It’s the type of job where you’ll be busy taking enquiries and helping staff and volunteers in all our departments so adapting your style and thinking on your feet is something you’ll need to be able to do as well. You’ll be good at working with a computer too and will have a working level of experience using Word, Excel, databases and Outlook.
As a positive team member you’ll inspire your colleagues and team by working collaboratively and approach situations with solutions and a supportive attitude. Customer service matters to you and you take pride in doing a job well.
Recruitment Process
Please apply with your CV and covering letter addressing the criteria stated in the Person Specification via the Tenovus Cancer Care website by the 26th February
You can also visit our Work for us pages that give you more information and a copy of the job description and person specification can be found here:
https://www.tenovuscancercare.org.uk/media/zlhlxz0v/job-description-administration-assistant.pdf
At Tenovus Cancer Care we’re committed to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. We’re proud to be an equal opportunities employer who does not discriminate based on the Equality Act 2010’s Protected Characteristics. All qualified applicants will receive equal consideration for employment and we will adjust our recruitment processes where we can to support people who wish to join US.
If we can support you with your application at all please contact us at people@tenovuscancercare.org.uk
If you are looking for your next career challenge, we'd love to hear from you.

Proud member of the Disability Confident employer scheme