Administrative Associate

JOB DESCRIPTION

We are looking for a candidate to join our team as an Administrative Assistant (Qualification Specialist) on a 6-month fixed-term contract basis, to input data into our internal system on a flexible rota.

This Administrative Assistant (Qualification Specialist) position will be performed from within our office in central Manchester (Quay Street, off Deansgate).

The Administrative Assistant (Qualification Specialist) provides a vital service to customers, by accurately inputting qualification data from various sources, into our internal database. This allows customers to track the progress of their learners and use the main features of the products. The Administrative Assistant (Qualification Specialist) provides advice to customers on the layout of a qualification, to help track progress in the most effective way.

The ideal candidate will be able to copy data with speed and accuracy from multiple sources into a central database. This allows customers to track the progress of their learners and use the main features of our products. The Administrative Assistant (Qualification Specialist) will also provide updates to our customers on the progress of their qualification requests.

In performing this position, your duties and responsibilities will include (but will not be limited to):

• Building qualifications, units and entering criteria
• Ensuring the quality of completed qualifications
• Maintaining our existing database of qualification and unit data
• Communicating with customers and providing updates on their requests
• Uploading qualifications to our company and providing access to the relevant customers

Experience sought:

• Fast and accurate data entry
• Working to deadlines and under-pressure
• Attention to detail
• Great customer service and communication skills
• Works well as an individual and as part of a team
• Strong organisation skills
• Basic IT knowledge

Success Measures:

• 3000 database entries per day (target)
• Customer Satisfaction
• Customer Feedback
• Number of qualifications provided to customers
• Average days for customers to wait for qualifications