Administrator

Administration Assistant

Job Type: Full-time

Location: Dereham (Outskirts)

Salary: £27,000

Reed are delighted to be working with a fantastic business just outside of Dereham who are seeking an Administration Assistant with a passion for excellent and a keen eye for detail to join their team. You will be organised, confident, and motivated, with a strong desire to support others and work efficiently.

This role is working just outside of Dereham for a family-run business dedicated to supporting their employees through their journey.

Responsibilities

• Support the teams with their workloads, including using portals to obtain documentation.
• Prepare customer packs, request customer documents, and support with enquiries.
• Follow up with customers, assisting them with their enquiries.
• Conduct checks on each query to ensure all information is obtained and addressed accurately and in a timely manner.
• Perform general administrative duties such as filing, photocopying, scanning, and posting.
• Provide excellent customer service to customers.
• Collate data across various systems for analysis purposes, ensuring accurate data entry.
• Participate in regular training, one-to-ones, team meetings, and celebrate successes, while addressing areas for improvement.

Required skills and qualifications

• Excellent computer skills, including proficiency in Microsoft Office 365 (Outlook, Word, Excel).
• Strong organisational and communication skills.
• Ability to prioritise workload and multitask effectively.
• Attention to detail and confidence using the telephone.
• Problem-solving abilities with a proactive and positive attitude.
• Adaptability to system and process changes.
• Reliability and a genuine desire to help others.

Benefits

• Smart casual dress code
• Company pension scheme
• Company events
• Supportive team environment
• Early finish on a Friday

Interested? Click APPLY or send your CV to