Administrator

Essential Duties and Responsibilities:

The specific responsibilities and accountabilities for each Contract Planner will depend upon the Contract, business need and experience.

• To answer incoming calls and emails from tenants and clients in order to deal with their queries effectively and efficiently.
• To Assist with managing engineer s daily workload, ensuring engineers are in the correct locations with correct amount of daily work.
• Check engineers work from the previous day to ensure all jobs are closed down.
• To make outbound calls confirming next day appointments, and to rebook appointments if and when necessary.
• To update Service soft with correct job notes relating to queries and assist with management of excel spreadsheets.
• To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
• Assist administrators and planners with completion of daily task
• To be flexible and help out with other areas when colleagues are busy or absent.
• General office administration including filing, faxing and photocopying.
• Any other duties as and when required in order to meet the needs of the business.