Address
Form of work
SalaryEssential Duties and Responsibilities:
The specific responsibilities and accountabilities for each Contract Planner will depend upon the Contract, business need and experience.
- To answer incoming calls and emails from tenants and clients in order to deal with their queries effectively and efficiently.
- To Assist with managing engineer s daily workload, ensuring engineers are in the correct locations with correct amount of daily work.
- Check engineers work from the previous day to ensure all jobs are closed down.
- To make outbound calls confirming next day appointments, and to rebook appointments if and when necessary.
- To update Service soft with correct job notes relating to queries and assist with management of excel spreadsheets.
- To ensure all service queries are managed in professional manner by applying proper telephone etiquette in order to satisfy various customer situations.
- Assist administrators and planners with completion of daily task
- To be flexible and help out with other areas when colleagues are busy or absent.
- General office administration including filing, faxing and photocopying.
- Any other duties as and when required in order to meet the needs of the business.
