Administrator

Company - Lift and Escalator Specialist

Job Title - Service Administrator

Location - Swanley

Salary - GBP30k per annum + benefits

We have a new opportunity for an experienced Administrator to join an expanding company in the Swanley area.

The ideal candidate will have worked in a similar role previously, enjoy working as part of a team and who is confident on the telephone.

• Office based
• 8am - 5pm
• Monday - Friday

Key Duties:

• Represent the company when making and receiving calls with a friendly and professional telephone manner
• Maintaining a calm presence with quick and efficient information handling so that the callers enquiry is correctly passed to the relevant department, person or business area.
• Assisting with administrative duties to support the day to day operational team.
• Ensuring all relevant information is taken for the area the call relates too.
• Following the call out procedure and check-sheet to correctly ascertain all information and workflow requirements.
• Pass all relevant details to correct personality for necessary action to be taken.
• Assist with Administrative tasks to assist the operational team in the department
• Upload worksheets to system when received from engineer and directly issue to listed contacts on the system.
• Correctly maintain and update the Lift Out of Service sheet and the system with live data incoming from engineers and worksheets.
• Invoice Service contracts which are not linked to applications when they are live and due on the system.
• Raise entrapment for immediate action
• In the absence of Coordination team organise and issue call outs to engineers best suited for job.
• Ensure the night-call centre have relevant documentation and detail for daily night-call rote.
• Escalate calls to management if they could be or are raised as complaints
• Ensure calls are forwarded to other departments in the business with a professional introduction and relevant information to department leads.
• Other duties which may arise through client requirements and business needs with a reasonable expectation for the role holder.