WE Talent are hiring for an experienced Administrator for our client in Braintree.
If you are a great team player with experience in Administration, strong customer service skills and an eye for financial detail - we would love to hear from you.
This is a permanent full-time role based in the finance team.
Responsibilities:
- Work closely with the Customer Services and Returns teams to process and record refunds
- Manage all refund-related queries (internally and externally)
- Assist customers by processing partial Chip and Pin refunds
- Provide cheques to customers for cash or mail order payments
- Check your work for accurate return amounts
- Keep up to date on systems training and refund policy
- Provide support to the broader Finance team as needed
Requirements:
- A confident communicator
- Skilled in building relationships with customers
- A good team player able to work effectively across all levels of the organisation
- A confident user of technology able to learn new systems
- Experience of using a CRM is desirable
- Experience of processing returns/refunds/voids is desirable
If this sounds like you apply now for a confidential conversation!
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