Administrator

Be at the Heart of our Community!
We are looking to appoint enthusiastic and hardworking Care Co-Ordination Administrators for our busy community team. You will provide confidential and efficient administrative support to patients and services, including Hospital at Home.
This is a busy and fast paced role which requires good interpersonal skills and a positive attitude.
You will be required to work on your own initiative and demonstrate a willingness to help others and will be a key member of the team. Excellent interpersonal and communication skills are essential combined with an ability to deal with sensitive and potential challenging situations.
You must be able to build effective working relationships, be approachable and with a flexible approach to work.
Enhanced payments for weekend working with a day off in the week.
The candidate will be expected to be able to prioritize work and meet deadlines.
Duties will include: -
Undertaking a range of administration tasks, including processing referrals, letters and emails
Answer incoming calls, dealing with inquiries/referrals from patients, relatives and professionals.
Liaising with GP's/Nurses and Therapists.
Ensure accurate and relevant information is recorded on our clinical system database.
You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work.
The shift pattern will comprise of a rolling 3 week roster of Early's 8.00-16.00, Mids 10.00-18.00 and Lates 12.00-20.00. You will also be required to work either Saturday or Sunday once a month.
Enhanced payments for weekend working with a day off in the week.
This is an exciting opportunity to join our dynamic organisation and work within an innovative and caring team.
You’ll find it a great place to work with many benefits offered to you as a member of our staff
We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
We welcome diversity in our workforce and are interested in applicants from all backgrounds
We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible.
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you

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We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.
Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire.
In return, we can offer you:
free parking
subsidised canteen
27 days annual leave (pro rata)
eye care vouches
employee assistance programme
one of the UK's best pension schemes
NHS discount
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
Processing written referrals onto our clinical system
Taking telephone calls from patients and other health care professionals.
Dealing with enquiries in a helpful and efficient manner
Offering a high level of service to all our patients
Working closely with our triage teams to ensure patient care is delivered effectively and efficiently.
Working with local service teams to complete required tasks and activities
Working well as a team under pressure in a busy environment
Sharing information and escalating issues as appropriate
identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19