Administrator

Little Giggles is seeking a highly motivated and organised individual to work within it's Great Moor Nursery Reception.

Hours - Alternate early and late shifts 07:30-16:45 or 08:45-18:00 (43.75 hours per week)
Experience - Five years administration experience essential

Salary - Starting at £12.67 per hour

Guaranteed week off at Christmas each year!

Key responsibilities include but are not limited to:

• Providing excellent service to existing customers by phone, email and face to face
• Contacting existing customers who have payments due on their accounts by phone, email and face to face
• Processing new customer details to include inputting on the in-house connect software, ensure all details are correct, child’s records are filed and in order and the correct paperwork given to the child’s room leader
• Ensure all sessions are booked on the system in a timely manner and before that session is due to take place except in case of emergency care, in which case they will be entered as soon as booked and the relevant room advised.
• If a parent rings in to report their child as absent, inform the relevant room of this so they can mark the child as absent on the system.
• Answering inbound sales inquiries
• Taking card and monetary payments
• Contacting existing customers to ensure that their account, and all relevant information, is up to date
• Processing and distributing the daily post and submitting the post at the end of the day Set up new accounts daily, calling the customers and obtaining an email address to send invoices Sending out copy invoices and statements on a daily basis via email and letter Submitting court claims Strong I.T skills, especially when using Excel Good time management Must be able to work under pressure, with tight deadlines and the ability to prioritise work accordingly
• Record and enter cash and credit card receipts as well as bank transfers
  
• Matching invoices to receipts from goods inwards and requisitions from purchasing, checking price.
• Liaise with buyers for credit notes.
• Raise manual invoices and credit notes.
• Liaise with accounts department over all aspects of client accounts.
• Chase overdue accounts in line with policy
• Process all child absence record at the office, ensuring data protection is followed and all forms are signed and filed within a 5 day period
• Ensure the office and reception area are kept neat and tidy at all times
• Ensure all displays within the reception area are current and up to date
• Hand letters out to parents on a daily basis in person in case of any queries
• Add new staff members to the in house connect software ensuring all fields are completed including qualifications, DBS records and safeguarding
• Communicate any DBS, safeguarding and first aid courses needed to the nursery manager both face to face and via email
• Activate parentzone accounts upon new signups
• Scan all invoices on a day to day basis
• Ensure all forms of communications are handed out to staff as and when required
• File all paperwork on a daily basis
• Bank all monies/cheques weekly on a Friday
• Update and record petty cash
• Liaise with the nursery manager daily with any problems, concerns or communications
• Ensure all deliveries are logged on the nursery resources list and taken to the relevant room leader
• Communicate all complaints / queries in a timely manner to the nursery manager or deputy manager
• Keep regular communication with the nursery owner, manager and senior accounts staff
• Keep nursery debt below 10% of the monthly income at all times
• Keep a daily log of all inquiries and workload in an office diary accessible by all management
• Inform rooms of all settles you have booked in, make sure they have the relevant paperwork and mark in the diary who you passed this information too.
• Ensure all suppliers are paid promptly and without delay

Why is Little Giggles Different?

• An excellent salary package which is reviewed every April
• Opportunity to gain further qualifications and develop your career in a widely growing company
• Weekly and monthly employee recognition prizes and bonuses
• You will receive regular supervisions in which targets to further your career are set, gain bonuses, and a larger hourly rate will be explained and planned clearly.
• Free staff breakfast
• Bonus scheme
• Paid medical appointments
  
• Paid training which enables you to continue to learn and grow
• Online staff group to share ideas, practice and get to know everyone
• Annual awards ceremony with staff awards, recognition and company plans
• Staff discounts on childcare fees (this can be as much as 50%)
• Company pensions scheme
• Free staff carparking
• Excellent online systems so all your documents are at the touch of a button
• Online rota and clocking in/out system which enables you to see exactly how many hours you've worked and when
• Online holiday system making requested holidays easy
  
• Promotions for hard working staff who would like to climb higher in their career path

Applicants for posts within the nursery are clearly informed that the positions are exempt from the Rehabilitation of Offenders Act 1974.