Administrator

We have an exciting opportunity for an enthusiastic Administrator to join our dynamic team, based in Portsmouth. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary of GBP25,000 per annum and excellent benefits.

Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.

This permanent position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.

Our Company values

We take pride in everything we do - Which means we expect all our employees to:

• Present a professional appearance at all times
• Keep your work area safe, tidy and well organised
• Deliver a high standard of work at all times

We have Integrity, built-in

Our Company Benefits:

• 31 days annual leave rising to 36 days with length of service (including bank holidays)
• We offer a flexible scheme to buy or sell up to 5 days of annual leave per year.
• Company sick pay after 12 months length of service
• Life Insurance
• Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice.
• Cycle to Work Scheme
• Discounted Gym Membership
• Employee recognition scheme
• Length of Service Rewards
• Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee)
• Our Employee Assistance Programme to support all staff
• Refer a Friend scheme

About the Administrator role:

As our Administrator, you will ensure you issue, receive, and record clean information accurately and timely for all calls and emails regarding all new repairs and ongoing repair appointments to achieve our purpose of the right work at the right time. The role also includes management of materials to ensure the correct materials are utilised as per specification.

Key responsibilities as ourAdministrator will include:

• Recording accurate information from operatives, subcontractors and clients.
• Ensuring all systems are kept updated with required information
• Responding to internal and client emails and manage the shared email inbox
• Supporting the Service Manager to plan and deliver the day by sending the right operatives and sub-contractors, ensuring operatives and sub-contractors arrive on time and in the most cost-effective manner.
• Allocating the right operatives, based on skills, availability and locality to the jobs that are nearing completion to ensure we meet appointment times and minimize travel and downtime.
• Carrying out customer satisfaction surveys and support in compiling monthly client reports
• Carrying out materials and equipment ordering as required
• Ensuring issues are being captured and feedback to the Service Manager / Contract Manager.
• Any other tasks as reasonably requested by the Service Manager / Contract Manager
• Championing Customer Service and coaching the team to treat customers as they would expect to be treated if they were the customer themselves.
• Being responsible for your own Health & Safety and are expected to work with the Company and your line manger to ensure safety guidelines are followed and adhered.
• Living the Mountjoy ethos and values at all times with whoever you deal or engage with.

What we are looking for in our Administrator:

• GCSE or equivalent grade C or above in Math and English
• Good working knowledge of MS Office including Word and Excel with accurate keyboard skills
• Basic knowledge of building maintenance trades and the tasks/activities that can be undertaken by each trade group.
• Good understanding of Geographical areas including streets and buildings, finding the best routes, and travel times between different locations.

If you feel you have the skills and experience to become our Administratorthen please click apply now We d love to hear from you!

Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association