Administrator and Scheduling Coordinator

Job Title: Administrator and Scheduling Coordinator
Basis: Temporary Ongoing
Hours: 37 Hours Per Week
Location: Eastleigh, SO50
Are you exceptionally organised with outstanding coordination skills? We are in search of a Administrator and Scheduling Coordinator to become a part of our dynamic team on a temporary basis. In this role, you will be pivotal in scheduling, coordinating, and proactively managing our team's administrative processes. Your main responsibility will be to ensure that tasks are completed in accordance with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
Key Duties and Responsibilities:

• Own the coordination of Operatives' diaries, ensuring works align with KPIs and SLAs.
• Liaise with Senior Managers, Surveyors, and Operatives to coordinate works efficiently and provide excellent customer service.
• Engage with customers, schedule appointments, and maintain strong customer service, especially in cases with potential legal implications.
• Coordinate surveys and relevant documentation, ensuring certifications are up to date and stored appropriately.
• Manage purchase orders and the purchase ledger process in compliance with financial requirements.
• Raise jobs as required, collaborating with Surveyors and liaising with Sub-Contractors.
• Maintain performance and assurance spreadsheets, raising jobs based on priority.
• Utilise data from various systems to schedule work efficiently.
• Fulfill other administrative duties as assigned by line management.

Knowledge, Skills, and Experience Required:

• Prior experience in workload prioritization within a busy environment.
• Exceptional communication, administration, and customer service skills.
• Proficiency in Microsoft programs and in-house database systems.
• Knowledge of job scheduling processes.
• Strong organisational skills, efficiency, and a team-oriented mindset.
• Alignment with our Values and Behaviours.