Administrator

Job Description

The Scottish Qualifications Authority is Scotland’s national awarding and accreditation body.  We are trusted to oversee thousands of qualifications that are available in schools, colleges, and workplaces, not just in this country, but around the world. 

We are looking for an Administrator to work within the Business Development Directorate in our Contract Operations team.

The successful candidate will be required to provide administrative support and leadership within the Street Works Qualifications Register team whose purpose is to deliver a licensing service on behalf of The Department for Transport, aimed at candidates seeking industry specific qualifications which require the registration of these qualifications and individuals requiring a license to practice. In order to do this, you must be able to demonstrate experience in the following specific duties:

• Provide first line customer support for training centres, employers, candidates, and awarding bodies in relation to specific contract areas to expected standards of customer service.
• Monitor and maintain filing systems and archives and ensure an appropriate stock of consumable materials is maintained and securely stored
• Raise and track purchase orders and invoices in line with contract tracking systems, investigating, and resolving issues and customers queries as necessary and ensure that all payments to SQA are processed and verified within agreed timescales

Additionally, you must be able to demonstrate the following skills and experience within your application statement:

• Excellent customer service skills are essential to deal with the high volume of telephone and email enquiries received by the department
• Good eye for detail to ensure excellent quality assurance standards are maintained
• Good prioritising skills due to the volume and nature of the tasks required to be undertaken
• Excellent data processing skills essential for processing the large volume of applications received

This role is a hybrid role but also subject to office-based activities on a rotational basis and applicants must be available to work within the Glasgow Office.

Applicants, as a minimum, should be educated to SCQF Level 5 (SVQ 2/National 5) and/or be able to demonstrate direct relevant experience for this role.

SQA offer a fantastic benefits package in return for your talent whilst also offering hybrid working as default. These include but are not limited to a career average pension scheme; staff well-being and health assistance programmes; development opportunities and 27 days annual leave in addition to 14 days public holiday. Find out more here: SQA Benefits

If you think you’ve got the skills, knowledge and experience required to succeed in this exciting opportunity please apply below.

SQA welcomes applications from every section of the community.  SQA has a Gaelic Language Plan and is committed to its purpose.
Tha Plana Gàidhlig aig SQA agus tha sinn dealasach a thaobh nan amasan sa Phlana Cànain Nàiseanta Ghàidhlig.   

We are an Equal Opportunities employer and encourage applications from all members of the community. We are committed to the Disability Confident Initiative and offer a guaranteed interview to any applicant who considers themself to be disabled and who meets the competency requirements for the post.