Administrator - Birmingham

Do you have great accuracy and attention to detail?
Can you manage your own workload and strive to be well organised?
Then consider the role of Administrator at Reed in Partnership!
We are on a mission to be the partner of choice for developing people and their communities. Reed in Partnership is a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services
What is the role about?
The Administrator will have excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone based customer service and will be able to input data at speed and with a high degree of accuracy. The Administrator will strictly adhere to the guidelines in accordance with the programme’s requirements and Reed in Partnership’s policies and procedures.
Just some of your day-to-day responsibilities will include

• To deliver consistently high levels of customer service when communicating with participants.
• Data capture and database management.
• Quality and continuous improvement within the workplace.
• Managing the referral service.

What’s in it for you?
A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here
• With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.
Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.
To be successful in this role, we are looking for someone with

• Experience of working effectively within an office based customer service or sales environment.
• Demonstrable experience of delivering high quality customer service
• Experience of working in a fast paced, target orientated environment.
• Experience of using database systems to input data accurately
• Strong verbal communication skills and good influencing skills.
• Ability to follow processes
• Attentive to detail, ensuring all relevant data is captured accurately.