Administrator / Customer Care Co-ordinator

Permanent Administrator - Monday-Friday, 08:45-17:00, based on site, between £22,500-£23,500.

Your new company
This company was established in 1981 and is a leading UK manufacturer of Vitamins, Minerals and Supplements to health food stores, pharmacies, and groceries, with over 190 products throughout 15 main health categories. They are one of the top 5 leading UK supplement brands, with ambitious plans to continue to grow ahead of the category, through its award-winning innovation programme.
Your new role
Your new role will be to assist and support the Customer Care Team and Area Sales Managers, with the day-to-day administration of the department and developing customer relationships and providing outstanding Customer Care.

Processing orders for a variety of clients.

Organising and managing web orders.

Communicate with the Planning Department regarding stock requirements for larger customers.

Maximise customer orders through the stock and order system.

Data input in preparation for a new computer system.

Greet visitors at reception following company procedures.

General Administration including: filing, shredding, scanning, email correspondence.

Gain a full understanding of the Stock and Planning system.

Updating internal excel databases

Communicating with the Area Sales Manager

Answering customer web and email queries.

Obtain Export documents.

Work with courier companies to resolve delivery issues and obtain proof of Delivery UK and Export.

What you'll need to succeed

Customer Service / Administration experience.

Ability to work well within a team.

Professional, courteous, and friendly phone manner.

Proficient in using Microsoft Office 365 Suite, particularly outlook and excel.

The ability to organise, administer, plan and prioritise tasks effectively.

What you'll get in return
In return, you will get between £22,500-£23,500 salary, free on-site parking, 23.5 days of holiday increasing to 28.5 days over the first 5 years, plus bank holidays, full-time work and the chance to work in a well-known, successful company. There is an opportunity to buy an additional 5 days' holiday per year. Annual pay reviews, enhanced family friendly leave and pay, 50% discount on company products, a supported Employee Assistance Programme all year round, 6% employer's pension contributions and salary sacrifice pension scheme option are all additional company benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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