Administrator - Hybrid-Working

Are you a proven administrator with experience of supporting a sales/ ordering process from start to finish?

Do you want to work for an International company that offers hybrid-working and genuine career opportunities?

If so, apply now as our fantastic client is keen to hear from you!

Advancing People are assisting their well known Bedford-based client in the recruitment of an administrator to support their sales/ order process within a specialist division. This role would suit a candidate with sales administration, logistics or order processing experience. SAP would also be a huge advantage.

The Role:

• Process Customer orders accurately and in a timely fashion, providing feedback to customers on delivery eta.
• Proactively deals with customer support messages via telephone or Web promptly to enhance the customer service experience.
• Accurately records and logs interaction with customers and updates account information within SAP and able to retrieve this information to create reports for management
• Responds to queries as they arise, liaising with other departments (where necessary) to resolve issues in a timely manner.
• Highlights/escalates potential issues to line manager, sales team and Operations Manager as appropriate
• Maintains a good level of knowledge on SAP systems. Familiar with the functions of the system to log in and respond to customer complaints
• Ensures sensitive information and financial records are kept private and confidential, in compliance with GDPR.
• Works with management to maintain best practices for efficient communication with customers
• Develops and maintains knowledge of SAP, including the functions of the system to log in and respond to customer complaints
• Maintain up to date knowledge of company policies and procedures to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery; ensuring company policy is properly applied to customer solutions
• Keeps up to date with product range and product knowledge, including new products, services, and promotions on sales.
• Understanding of POD & Delivery Systems
• Applies training received on Ultimate Customer Service Programme (UCSP)
• Contributes to bottom lines sales by increasing customer satisfaction
• Generates and organises a collection of authorised returns when requested. Works closely with Credit Control if accounts go near or over their account limits and communicate this information to all relevant parties.
• A good knowledge of Condition pricing and how it is applied within a Sales Order
• Provides support for customers when logistics issues occur. Minimise logistics costs where possible.

The Candidate:

• Experience in processing orders from start to finish.
• Exceptional administration, planning and organisational skills.
• Excellent verbal and written communication skills.
• Ability to remain discreet and retain confidential information
• Ability to work independently as well as in a team environment.
• Ability to build strong working relationships with colleagues and customers
• Highly motivated, with a positive 'can-do' attitude & tenacity
• Ability to flex working style and activity to best meet the needs of the business
• Resilient, with the ability to prioritise and stay calm and collected under pressure
• High level of proficiency in the use of Microsoft office tools (Word, Excel and Powerpoint)
• Wanting to learn and develop
• Use of SAP an advantage but not essential

This varied permanent role is paying a basic salary of £27,000 with a 10% company bonus plus excellent benefits and a genuine opportunity to progress within the organisation.

If you have the sales administration experience our client is looking for then apply now of contact Dominic Quirke at Advancing People directly, in complete confidence.

Advancing People - The Recruitment Specialist

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.