Administrator

Job Title: Administrator
Location: Cambridge (CB1)
Hourly Pay Rate: 11.44
Hours: 37.5 per week (Monday to Friday, 08:30 to 16:30)
Length of the contract: Temporary Ongoing
Gi Group are now seeking to appoint an experienced Administrator to our Public Sector client based in Cambridge. The Administrator will act as the first point of contact for referrals, information, advice, and signposting through a single point of access enquiry line, ensuring that every service user is able to speak with the right person, in the right place, at the right time. The Administrator will also support reception functions, supporting a positive patient journey.
Duties of the Administrator

• Receiving and dealing with calls, emails, correspondence and other contracts from service users and professionals, handling these as required, in order to coordinate care according to agreed protocols and pathways.
• Recognising the extent of their competency and identifying when referral to a Clinical is required in accordance with agreed standard operating procedures.
• Recording details of all contracts with service users and other professionals.
• Ensuring that follow up actions from calls, emails, correspondence, and other contracts are progressed efficiently and effectively.
• Acting as a friendly first point of contact on reception, checking in patients on arrival, liaising with Clinicians, and facilitating a positive patient journey.
• Completing administrative tasks, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports, and registering service users who have transferred in.
• Confirming appointments.
• Booking Interpreters as requested by Clinicians and following up bookings as required.
• Management and maintenance of meeting room calendars.
• Completing other routine administrative tasks as requested, such as scanning, photocopying, sending out letters and reports, and ordering stock, etc.

Role Criteria

• GCSE English and Maths Grade C and above or equivalent qualification.
• NVQ Level 3 Administration related or equivalent experience.
• Excellent communication and interpersonal skills.
• Effectively prioritises and coordinates own work.
• Standard keyboard skills.
• Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel, and PowerPoint.
• Excellent time management skills.
• Ability to handle conflict and empathise with service users, who may be in stressful situations.

Hiring Contact: Tiegan Clark
Agency: Gi Group