Administrator

Econorod Limited is a leading provider of planned, emergency, and drain repair services with over 30 years of experience in the industry. Our extensive network of contract and emergency callout clients spans London and the South East, including various blue-chip companies, hotel chains, supermarket chains, and healthcare facilities. We offer a range of services including drain maintenance, high-pressure water jetting, pest control, pump services, plumbing, and more.

Econorod Limited is seeking a full-time Administrator to join our team in Welwyn Garden City With based at our headquarters situated in a convenient location close to the M25 motorway. (AL7 1AY).

Role Description:

The Administrator will be responsible for providing assistance to our customers, identifying and escalating issues, and providing timely responses to inquiries. Working in a very friendly and happy environment.

The ideal candidate:

• Strong communication skills and ability to multitask
• Experience in customer service or help desk support
• Proficiency in Microsoft Office Suite and other related software
• Ability to work independently as well as part of a team
• Problem-solving skills and attention to detail
• Experience with CRM portals but not required as training will be provided

Personal Specification:

• Experience in a customer service environment or customer facing role
• Computer literate
• Excellent communication skills
• Resilience
• Excellent organisational skills
• Excellent team player
• Can build good working relationships with colleagues and clients

What we are offering:

• Salary: £21,000 - £24,000 per annum depending on experience
• 28 days holiday including bank holidays
• Pension
• Benefits platform with various discounted items/brands/retailers
• Training and development opportunities