Administrator

SSR

IMCD UK is based in Sutton, Surrey, and employs around 180 people. The role of Sales/Supply Service Representative (SSR) is to be the first point of contact for customers/suppliers and building strong relationships. SSRs are vital to the IMCD business working in all market sectors.

Your responsibilities at IMCD:

Our SSR team fulfils two key functions: supporting the sales side and/or supporting the purchasing side of our business. Typically, an SSR specialises in one of these two functions, but occasionally performs a combination of both.

Sales support side:

* First point of contact for customers in relation to order placement

* Receiving customer orders mainly by email and placing these in our ERP system

* Dealing with queries relating to these orders such as price queries and delivery delays

* Developing and maintaining good relationships with customers and colleagues

* Developing good communication skills via email and phone with internal and external customers/colleagues

* Following Best Practice in relation to IMCD goals and values

* Dealing and resolving customer complaints such as damaged or delayed deliveries

* Managing workload in an efficient and organised way, keeping the ERP system/colleagues up to date where necessary.

* Efficient and supportive team working

Purchasing-side:

* Responsible for placing supplier purchase order on our ERP system

* Placing purchase orders based on customer/supplier requirements, stock holding and product stock levels

* Dealing with queries relating to these orders such as price queries and delivery delays

* Maintaining stock levels in accordance with our stock policies

* Developing and maintaining good relationships with suppliers and colleagues

* Developing good communication skills via email and phone with internal and external suppliers/colleagues

* Following Best Practice in relation to IMCD goals and values

* Working with our third party warehouses and hauliers to resolve any purchase order queries such as damages and delays.

* Resolving any purchase related complaints and recording these so that we can look for areas of improvement.

* Managing workload in an efficient and organised way, keeping the ERP system/colleagues up to date where necessary.

* Efficient and supportive team working

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.