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SalaryLocation: Cambridge
Hours: Monday-Friday, 8.30-16.30
Rate: 11.44
Start date: ASAP
A reputable healthcare provider in Cambridgeshire is seeking a dedicated individual to join their team as a Single Point of Access Administrator/Reception Team member.
Job Purpose:
As the Single Point of Access Administrator/Reception Team member, you will be the initial point of contact for referrals, information, and advice for the provider's Specialist Services. Your primary responsibility will be to ensure that every service user connects with the appropriate person promptly and efficiently. Additionally, you will support Reception functions, contributing to a positive patient journey, and perform various administrative tasks as required.
Main Duties and Responsibilities:
- Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
- Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
- Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
- Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
- Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
- Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
- Confirming appointments via S1.
- Booking interpreters as requested by clinicians and following up bookings as required.
- Management and maintenance of meeting room calendars.
- Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.
Requirements:
- GCSE English and Maths Grade C and above or equivalent qualification
- NVQ 3 (Administration related) or equivalent experience
- Excellent communication and interpersonal skills
- Effectively priorities and co-ordinates own work
- Standard keyboard skills
- Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
- Ability to work flexibly as part of a team
- Excellent time management skills
- Ability to use initiative without close supervision
- Ability to handle conflict/empathise with service users who may be in stressful situations
- Have good attention to detail
If this sounds like you please apply within by submitting your CV or call (phone number removed).
Please note that this job description is intended as a guide to the range of duties involved and is subject to change in response to organisational needs.
