Administrator / Receptionist - Nhs (B3)

Administrator / Receptionist

Location: Cambridge

Job Type: Temporary

Duration of booking: This is a temporary ongoing role with no end date specified at this stage

Proposed start date: ASAP

Sector: Healthcare

Base: Healthcare centre

Pay Rates:

£12.00 to £12.50 paye inclusive of holiday pay per hour depending on skill and experience

Working Days and Hours: 37.5 hours a week, Monday to Friday, 8.30am to 4.30pm every day

Hybrid: Not applicable, the successful candidate must work on site

Systems: Systm One experience would be our client's preference

Job Purpose

The role of the Administrator is to provide administrative support and act as the first point of contact for all electronic communication/information/advice and signposting to ensure that every service user is able to speak to the right person in the right place at the right time. The role also supports a central administration service, performing a range of central administrative duties including the daily management of emails, telephone, outgoing calls to service users, scanning, booking appointments, managing referrals, attending meetings and post.

Duties

• Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
• Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
• Recording details of all contacts with service users and other professionals using SystmOne (S1) and other systems as appropriate.
• Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
• Acting as a friendly first point of contact on Reception on our bases, checking in patients on arrival, liaising with clinicians and facilitating a positive patient journey.
• Completing administration tasks on S1, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
• Confirming appointments via S1.
• Booking interpreters as requested by clinicians and following up bookings as required.
• Management and maintenance of meeting room calendars.
• Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.

Qualifications, Skills and Experience

• GCSE English and Maths Grade C and above or equivalent qualification NVQ 3 (Administration related) or equivalent experience
• Excellent communication and interpersonal skills
• Effectively priorities and co-ordinates own work
• Standard keyboard skills
• Proven skills in effective use of Microsoft Office packages such as Word, Outlook, Excel and PowerPoint.
• Ability to work flexibly as part of a team
• Excellent time management skills
• Ability to use initiative without close supervision
• Ability to handle conflict/empathise with service users who may be in stressful situations
• Have good attention to detail