Administrator

We are currently seeking an experienced Administrator for a Substance Misuse service based in Leeds.

This is a temporary contract for 2 months.  Monday to Friday 09:00-17:00.

To provide the full range of administrative support to your service, ensuring the service operates efficiently and effectively on a day-to-day basis.

Act as the first point of contact for clients and visitors to the service and coordinate timely responses to enquiries made via telephone, email, text and website.

Ensure everyone contacting the service is welcomed, supported and where appropriate signposted to service staff and/or relevant partners.

Provide a positive first contact for those contacting the service by telephone, utilising the service referral pathway to identify and action appropriate next steps including options such as booking an assessment appointment, accessing a duty worker or signposting.

Where relevant contribute to maintaining and monitoring the service lone working system within recovery centres and where applicable community delivery venues.

Where relevant identify, facilitate and organise use of community outreach and satellite sites for service provision.

Maintain electronic and manual appointment systems and complete referral information as appropriate.

Ensure a high standard of accuracy for data entry, using computerised recording systems and packages such as Excel, Access, Theseus and other databases within required deadlines.

Where relevant lead on the coordination of room bookings, including preparation of meeting/training rooms and organisation of refreshments as requested.

Attend meetings and take minutes when required.

Understand service and organisational quality standards and audit requirements, including the need to ensure information is collected and recorded in accordance with quality and audit requirements.

Understand and be able to work within a quality assurance system on a day-to-day basis.

Understand performance indicators for the service and assist with the collection and presenting of data, providing evidence that performance indicators have been met.

Maintain accurate, up to date records and work in accordance with organisational guidelines and procedures.

Be responsible for service good housekeeping, ensuring that equipment, stock levels and general stationary supplies are maintained at an adequate level to enable effective service delivery.