Administrator

We are currently seeking a Administrator to join a well-established, very reputable family-run SME based in Emersons Green, Bristol. The purpose of this role is to support the External Sales team from an administrative capacity, and maximising customer contact and response times contributing significantly to the team s success. The focus is on seamless integration of the 'Always Informed' approach, ensuring accurate data input and timely quotation delivery.

Key duties and responsibilities

• Receiving all sales phone calls and directing them to the correct departments or responding to them efficiently
• Setting up new client accounts
• Responding to customer enquiries
• Always provide excellent Customer Service to external and internal customers.
• Understand customer s needs and how we can best satisfy their requirements, in-line with our business objectives.
• Work Proactively with Key Account Managers to deliver the best possible customer experience.
• Support KAM s with managing Pipelines in HubSpot to ensure accuracy of data.
• Support KAM in researching new customers and reaching out to book appointments.
• Understand speed of response is critical to the success of the team.
• Ensure a timely and accurate quotation to all quote requests.
• Follow-up all quotations to transfer them into orders.
• Report all communication with customers on to the HubSpot CRM system
• Collaborate effectively with other departments, specifically Customer Experience, Operations, and Accounts to benefit the company as a whole
• Investigate and resolve any issues that may arise and report back to the External sales team
• Other work which may be necessary from time to time
• Make sure all personal Health and Safety procedures are adhered to

Requirements

• A good set of GCSEs or equivalent with a focus on relevant subjects such as business studies, communication, and mathematics
• Proven experience in a sales support or similar role.
• Familiarity with CRM systems and sales support tools.
• Previous exposure to working closely with an external sales team is advantageous.
• Exceptional verbal and written communication skills.
• Ability to articulate complex information clearly and concisely.
• Strong organizational and multitasking abilities.
• Attention to detail, ensuring accuracy in data input and document preparation.
• Demonstrated commitment to providing exceptional customer service.
• Proven ability to work effectively in a collaborative team environment.
• Flexibility to adapt to a fast-paced and dynamic work environment.
• Competence in using relevant sales support tools and CRM systems.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook

Benefits

Working hours: - (Apply online only) Monday- Friday (Office based)

Salary: £28,000- £30,000

Company bonus scheme

Access to pension

23 days holiday (additional days with service)