Audit Administrator

The Company:

Our client is an award-winning, full service, commercial law firm and they are rapidly developing a national reputation for its innovative approach to delivering legal services.  They operate in the financial services, leisure, retail & consumer goods, technology & media, renewables, housing and public sectors.  Their specialisms are real estate, banking and finance, commercial, corporate, employment, dispute resolution and litigation.

The Job:

We are seeking an Outcome Administrator to join their team in central Bristol. The Customer Outcome Team are responsible for challenging and auditing the internal operations, using robust criteria to assess the quality of work with an appropriate focus on customer outcomes. This is a hybrid opportunity with opportunity to work from both their head office in Bristol and home.

Responsibilities within this role will include:

• To complete a number of audits of the work carried out by the operational team to assess quality, compliance of regulations/policy documents, and customer outcomes.
• Complete all allocated audits within service level agreements.
• Provide feedback and suggested actions into the operational team
• Identify trends and proactively take steps to address these, with agreement from the Customer Outcome Manager.
• Complete root cause analysis of errors and identify/complete actions to address this.
• Provide support to the Customer Outcome Manager by reviewing and updating audit templates/criteria and completing other tasks/projects as they arise.
• Creating and distributing a quarterly Customer Outcome Team Blog.
• Participate in Quality audit calibrations.
• Support in the running of the Vulnerable Customer Forum.
• Ensure work issues or problems are reported immediately to team managers.
• Liaising with colleagues and clients and ensure they are kept fully up-to-date

The Person:

For this role, our client is looking for someone who has the following skills and experience:

• Quality Checking
• Buddying – mentoring
• Experience of checking work
• Experience of complaint handling

The Benefits:

Contributory Pension, Group Life, Private Medical Insurance, 25 days’ holiday & a flexible benefits scheme.

The Hours:

Monday to Friday 9am – 5.30pm.

The Location:

Central Bristol, no car parking with some hybrid working available after 3 months

The Salary:

c£24,300