Address
Form of workAdministrator within our Student Services Team
QA Higher Education, Manchester City Centre
Monday - Friday 9am- 5.30pm, fulltime contract, on campus daily
Do you have experience within a busy student facing or customer support environment or are you a recent Graduate looking to gain experience and grow your career within the Education sector?
Are you used to a fast paced, customer facing role where you are constantly multi-tasking? If so, we have the perfect opportunity for you!
About the role: As Student Support Advisor you will work with a small team acting as the first point of contact for all aspects of the face to face, written and telephone interaction with our higher education students. The role will also involve providing administrative support to the students and internal departments.
Your ability to give our Students an excellent level of customer service is vital to our Student success. Good IT, ability to use our CRM system, Word and Excel skills a MUST!
Here's some of what be doing: (click through to read the full JD)
First point of contact for all registered students on campus who require information and support from the Student Services department.
deliver a first class and focused front-line service attending to all face to face, written and telephone enquiries.
provide professional, effective and efficient support to our Students and make referrals where necessary.
Assist with all aspects of student administration (to include student letter requests, student record management.
Provide internal departments with a good and effective service. respond to Incoming telephone calls, letters, emails in a timely and professional manner.
assist with the enrolment and induction of students where required.
NB very occasionally you will be required to work evenings and weekends for cover and during peak periods.
Bring your experience:
Good administration skills with attention to detail.
Excellent knowledge of Microsoft Office applications, in particular, Excel and Word.
Excellent written and oral communication and interpersonal skills.
Managing a busy and varied workload, in a pressurised environment, adhering to deadlines
Exceptional problem-solving skills with the ability to work on own initiative.
A little more about QA:
Students preparing for undergraduate study. Working professionals looking to specialise in their field. Career changers. Everyone should be given access to outstanding higher education and our aim at QA is to make that possible.
We work with our partner universities to offer courses ranging from foundation programmes to postgraduate degrees covering subject areas including Accountancy, Business, Computing, Cyber, Digital Marketing, Events Management, Project Management and Web Development and delivered in city centre locations.
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#LifeAtQA
Equal Opportunities
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
We look forward to hearing from you!
Proud member of the Disability Confident employer scheme
