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Form of work
SalaryKey responsibilities include:
- Receiving and managing calls, emails, and other correspondence from service users and professionals, ensuring prompt and appropriate handling to facilitate coordinated care in line with established protocols.
- Assessing own competency to determine when escalation to a clinician is necessary, adhering to standard operating procedures for referral.
- Proactively progressing follow-up actions arising from communications to ensure efficient resolution.
- Serving as a welcoming first point of contact at Reception, overseeing patient check-ins, collaborating with clinicians, and fostering a positive patient experience.
- Performing administrative duties, including document scanning, referral registration, task management, data updates, report generation, and user registration.
- Confirming appointments and coordinating interpreter bookings as requested.
- Managing meeting room schedules to facilitate smooth operations.
- Undertaking additional routine administrative tasks as assigned, such as scanning, photocopying, correspondence, and procurement.
Necessary Skills and Requirements:
- GCSE English and Maths Grade C and above, or equivalent qualifications.
- NVQ Level 3 in Administration or relevant experience.
- Exceptional communication and interpersonal abilities.
- Proficient in Microsoft Office applications (Word, Outlook, Excel, PowerPoint).
- Strong organisational and time management skills.
- Ability to work collaboratively in a team environment and independently when necessary.
- Demonstrated capability to exercise initiative and problem-solving skills.
- Empathy and conflict resolution skills, particularly when dealing with service users in distress.
- Attentive to detail and accuracy in all tasks.
If you know someone suitable for this role, share the word and through our referral scheme receive up to 250! Click here for further details on our recommendation scheme. This is just one of the many roles we are working on at the Sammons Recruitment Group. Please visit our website (url removed) for full details on all Permanent, Temporary and Contract career opportunities we are actively seeking candidates for. Recruiting on the basis of Talent, we are committed to supporting and promoting diversity in the workplace and consider all applications.Any salary advertised is for search purposes only. If you have not heard from us within 7 days you will have not been successful on this occasion, however, we would welcome your application for alternative vacancies.
