Administrator/Customer Service

Job Title: Administrator/Customer Service Advisor
Location: Caerphilly
Salary: £11.44 per hour
Hours: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home)
Here at The Recruitment Co, we are currently recruiting a Customer Service Advisor/Administrator to work for a company based in Caerphilly on a Temporary ongoing contract.
Main job roles

• Interacting with customers via phone/email.
• Making sure their order is in place.
• Handling order requests
• Dealing with complaints
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation's offerings

Required experience

• Proficient in English both oral and written
• Basic computer skills (Excel, MS Word, Outlook)
• Previous office experience is essential

Benefits

• Investment in your training, development, and qualifications
• Hours that fit your schedule - we aim to be as flexible as possible, and offer a variety of shift patterns, that cover days, evenings and weekends.
• 25 days holiday plus 8 days bank holiday
• Recognition of exceeding targets inclusive of career development
• A long-term career within a business that recognises the talent to progress, inclusive of global opportunities

If you are interested please apply now!
CPNewport

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.