Admissions Assistant

Our Excellent Benefits Package
At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer other excellent benefits including:
- Minimum of 41 days annual leave (including 10 fixed holidays at Easter and Christmas) and the option to purchase additional annual leave
- Employer pension contributions of 20.8%
- A wide range of learning and development opportunities
- Opportunity to join our staff inclusion and support networks
- Access to our benefits platform Vivup which includes huge range of discounts across the UK’s major retailers, health care discounts and Cycle to Work
- Access to our Employee Assistance Programme
The Team
We are looking for an Admissions Assistant within our International Operations and Student Recruitment professional services directorate.
The Admissions team is responsible for ensuring an efficient, responsive, and fair admissions process for applicants, ensuring procedures are carried out in accordance with the requirements of external bodies such as UKVI, UCAS and the QAA Code of Practice framework. The team makes centralised decisions on undergraduate and postgraduate applications (UK/Overseas); manages the admissions process to meet student population targets; and plans and manages the annual clearing and confirmation operation.
The Role
One of your key roles will be to work in partnership with staff in Academic Schools, International Operations and Student Recruitment and other professional services to provide information and advice on admissions functions. You will also provide support by representing Admissions at relevant events including Open Days and Offer Holder Visit Days.
The Admissions Assistant will assist with all aspects of the admissions process, including the acknowledgement, recording, and monitoring of applications and, where appropriate arranging interviews to ensure that applications are processed in an efficient, effective, and transparent manner.
As well as processing all applications in accordance with agreed procedures, making centralised decisions on applications or referring queries to School staff as appropriate, you will also contribute to the annual clearing and confirmation operations to deliver an efficient and customer focused service to a high volume of enquirers and applicants.
You will also provide full support and advice to academic staff, students, applicants, and others, dealing with a wide range of enquiries about the professional admissions services provided by the University and acting as the first point of contact for these functions.
What we’re looking for
- Demonstrable experience of working in a customer service environment
- Excellent customer service and interpersonal skills and ability to deal with a diverse range of customers
- Excellent verbal and written communication skills
- High level of accuracy and attention to detail
- Excellent IT skills including use of Microsoft Office, and data inputting skills
- Ability to work well in a team
- Self-motivating with the ability to use own initiative and prioritise workloads
Salary - £24,533 - £29,605 plus benefits (Grade 3)
Additional Information
Closing Date: 28 January
Interviews: 8 / 9 February
Edinburgh Napier is committed to creating an environment where everyone feels proud, confident, challenged and supported and are holders of Disability Confident, Carer Positive and Stonewall Diversity Champion status.

Proud member of the Disability Confident employer scheme