Address
Form of work
SalaryTeam Leader – Admissions and Customer Support
37 hours per week
£27,490 - £29,224 per annum
We have an exciting opportunity in our Admissions and Customer Support Department for an experienced Team Leader.
You will inspire and deliver an outstanding level of customer service to internal and external stakeholders.
Ideally, you will:
- Hold a level 3 diploma in administration or customer service or equivalent
- Possess a Team Leadership / Management qualification or a willingness to work towards
- Have the experience to manage, motivate and support a team of staff in customer service/admissions and/or an educational environment
- Have the skills to extract data and provide useful information to managers
Day-to-day you will be responsible for:
- Lead both the Admissions and Customer Support Teams including monitoring of workloads, staff training, appraisals, recruitment, absence tracking and holiday bookings to ensure a quality service is maintained.
- To ensure that there is efficient and effective support for all customers who contact the College via the helpline, general info email account, livechat or main reception at Deane Road.
- To ensure customer data is collected and recorded using appropriate systems which link with the work of other College teams.
- Support the Admissions and Customer Support Manager and the wider MIS team and developers in the continuing development on on-line services.
- To liaise and work with other College teams and managers to support the achievements of their objectives particularly in relation to providing excellent customer service.
- Act as first point of escalation for unresolved issues.
If you would like to chat about anything, from the role to what it’s like to work with us, please don’t hesitate to drop us an email or give us a call and we’ll be happy to help in any way we can. Tel: 01204 482040 Email: [email protected]
An application pack can be downloaded from our website by accessing (www.boltoncollege.ac.uk) or by email request to [email protected]
Closing Date: 2nd June 2024
Interview Date: 12th June 2024
Job Ref: 159-24
