Admissions Officer

FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday) Purpose of Role Based in our busy Admissions Office you will work as part of the team that provides administrative support for the UCAS and direct application processes ensuring the effective delivery of admissions services and contributing to recruitment target success each year.  Reporting to an Admissions Business Partner you will work in partnerships with colleagues in the team, Schools and the Marketing, Recruitment, Admissions and Communications directorate to ensure that every one of our applicants is dealt with appropriately and efficiently.   Key Duties & Responsibilities Provide an exceptional applicant experience and strive to continuously improve service delivery Process all applications against set criteria and within agreed timescales, making decisions on applications or referring to the Admissions Business Partner if required Issue offers and deal with supporting documentation, making confirmation decisions Assist in the process to arrange interviews or collate portfolios Assess applications and award scholarships to suitably qualified applicants Use the University’s student record system (Banner) and CRM system to record decisions, ensuring compliance with relevant data legislation and policies Deal with issues related to the receipt of applicant data, ensuring the quality of data held within systems Calculate fee status for all applicants against current fee legislation Provide support and guidance to colleagues on a wide range of enquiries relating to admissions Support the Prospect Experience team in dealing with enquiries from applicants and their advisors Assess eligibility for Tier 4 sponsorship of international students Provide support to university events including Open Days and Clearing Call Centres Undertake any other duties as may reasonably be required by the Admissions Manager. Essential & Desirable Criteria Essential Educated to a minimum of SCQF Level 6 or significant relevant experience Demonstrable provision of excellent customer service Evidence of delivering against targets Experience of using complex computer databases, preferably student records systems Ability to provide meticulous attention to detail Appreciation of working with confidential information Understanding of current issues in Higher Education Desirable Experience of administration in a higher education environment Experience of working with Customer Relationship Management systems (CRM) Knowledge of Fee status regulations and assessment Knowledge of Tier 4 issues How to Apply Applications can be submitted up to midnight (UK time) on Sunday 03 March 2024. Please submit your CV via the Heriot-Watt on-line recruitment. We welcome and will consider flexible working patterns e.g., part-time working and job share options.