AddressRole: Admissions Officer
Grade and Salary: Grade 5, £25,138 - £28,759 per annum
FTE and working pattern: 1 FTE, 35hrs per week, Monday - Friday
Holiday Entitlement: 28 days annual leave plus 9 buildings closed days (and Christmas Eve when it falls on a weekday)
Purpose of Role
Based in our busy Admissions Office you will work as part of the team that provides administrative support for the UCAS and direct application processes ensuring the effective delivery of admissions services and contributing to recruitment target success each year. Reporting to an Admissions Business Partner you will work in partnerships with colleagues in the team, Schools and the Marketing, Recruitment, Admissions and Communications directorate to ensure that every one of our applicants is dealt with appropriately and efficiently.
Key Duties & Responsibilities
Your main duties will be to handle applications from point of submission through to enrolment. This will include assessing fee status, making decisions against agreed entry criteria and where required, supporting the sponsorship of students for visa purposes all within set turnaround times and ensuring exceptional levels of customer service are maintained.
- Provide an exceptional applicant experience and strive to continuously improve service delivery
- Process all applications against set criteria and within agreed timescales, making decisions on applications or referring to the Admissions Business Partner if required
- Issue offers and deal with supporting documentation, making confirmation decisions
- Assist in the process to arrange interviews or collate portfolios
- Assess applications and award scholarships to suitably qualified applicants Use the University
- 's student record system (Banner) and CRM system to record decisions, ensuring compliance with relevant data legislation and policies
- Deal with issues related to the receipt of applicant data, ensuring the quality of data held within systems
- Calculate fee status for all applicants against current fee legislation
- Provide support and guidance to colleagues on a wide range of enquiries relating to admissions
- Support the Prospect Experience team in dealing with enquiries from applicants and their advisors
- Assess eligibility for Tier 4 sponsorship of international students
- Provide support to university events including Open Days and Clearing Call Centres
- Undertake any other duties as may reasonably be required by the Admissions Manager.
Essential & Desirable Criteria
Essential
- Educated to a minimum of SCQF Level 6 or significant relevant experience
- Demonstrable provision of excellent customer service
- Evidence of delivering against targets
- Experience of using complex computer databases, preferably student records systems
- Ability to provide meticulous attention to detail
- Appreciation of working with confidential information
- Understanding of current issues in Higher Education
Desirable
- Experience of administration in a higher education environment
- Experience of working with Customer Relationship Management systems (CRM)
- Knowledge of Fee status regulations and assessment
- Knowledge of Tier 4 issues
Knowledge, Skills & Experience
- Ability and willingness to learn new digital skills and capabilities appropriate to your role and how it evolves
- Understand and adhere to information security practices particularly as it relates to personal or sensitive information
- Maintain awareness of my own digital wellbeing by being mindful of the length of time spent at a screen and the impact on mental and physical health in using digital technologies.
How to Apply
Applications can be submitted up to midnight (UK time) on Sunday 03 March 2024.
Please note: Interviews for this role are anticipated to take place on Thursday 21st March 2024.
Please submit your CV via the Heriot-Watt on-line recruitment.
We welcome and will consider flexible working patterns e.g., part-time working and job share options.
Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised, and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.
Heriot-Watt University values diversity across our university community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .
Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.
About the Team
The Marketing, Recruitment, Admissions and Communications group is at the heart of attracting, engaging, and delivering exceptional student and stakeholder experiences. The Admissions Office handles over 20,000 applications to undergraduate and postgraduate programmes at our Scottish campuses each year as well as offering support and advice to admissions colleagues at our Dubai and Malaysia campuses. Our aim is to ensure that all applicants receive a high-quality service that is timely and fair, and we strive to put the applicant at the heart of everything we do.
About Heriot-Watt University
Heriot-Watt University has established a reputation for world-class teaching and leading-edge, relevant research, which has made it one of the top UK universities for innovation, business, and industry.
Heriot-Watt University has five campuses: three in the UK (Edinburgh, Scottish Borders, and Orkney), one in Dubai and one in Malaysia. The University offers a highly distinctive range of degree programmes in the specialist areas of science, engineering, design, business, and languages. Heriot-Watt is also Scotland's most international university, boasting the largest international student cohort.
At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.
Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.
