After Sales

After Sales Customer Support

£23,000 - £30,000 per annum DOE

Commission: Annual bonus scheme and quarterly bonus scheme

Working hours:

Shift pattern between a late and early shift -

Late: 10:30 am - 7pm which would be worked from home

Early: 9 am - 5:30 pm 

I am currently representing a well-known and highly respected travel company who are looking for After Sales customer support individuals who will ideally come with a background in travel. 

Key duties:

• Handle a wide range of customer queries and changes/amendments to booking ensuring an outstanding customer service experience
• Working with hotels and airlines to support customers looking to change their holidays 
• Deliver post-booking information for clients across all travel destinations
• Provide in-resort support for customers, liaising with suppliers to ensure the holiday is up to clients standards
• Remain calm at all times in handling emergencies such as natural disasters/airline strikes, informing and supporting customers
• Cross-check clients bookings to ensure there are no issues ahead of their trip
• Assist in upgrades and add-on requests

Experience:

• A travel background would be desirable but is not essential
• Strong administration background
• Excellent written and verbal communication skills

If you have a strong administration background, good communication skills and a travel background then please apply!