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Salary Our client between Bicester and Aylesbury are looking for an Aftercare Administrator to join their team. Working for a creative company and looking after the aftersales you will be dealing with warranty claims, enquiries and any issues that may arise.
Working hours will be 09:00-17:00 Monday to Friday, offering hybrid working 2 days per week following a successful probation.
Duties of the role:
? Provide excellent customer service.
? Address queries with customers relating to warranty.
? Resolve issues within a timely manner.
? Identify and propose solutions to resolve customer and internal queries.
? Communicate and liaise with on-site teams.
? Manage the shared inbox, uploading issues and queries to the relevant portal and logging all correspondence.
? Confirm appointments and prepare paperwork for on-site technicians.
? Coordinate logistics.
? Conduct courtesy calls to customers after visits and collect feedback.
You must:
? Have strong customer service skills.
? Prioritise your duties efficiently and manage workloads.
? Demonstrate excellent computer skills and be able to input on excel and use google drive.
? Communicate effectively in both written and verbal forms.
? Show good attention to detail.
? Be good at problem solving and managing issues and queries.
Experience within logistics administration would be advantageous but is not essential.
Offering ?24,000 per annum and a great benefits package, this is a busy role for you to utilise your customer service skills.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
