Front Desk Receptionist

Facilities Assistant
The Facilities Assistant supports the Facilities Manager with the day-to-day maintenance of sites in the Aerial Group. The role is split between front of house reception work, light maintenance, procurement and administrative duties.
You may currently be working within a reception role, or perhaps you’ll be working in a wider operations position – what’s important for this role is a good level of professionalism coupled with the ability to work with competing priorities.
This would represent a great opportunity if you’re looking to use your people and administration skills to build a career within operations, working within a company that values your development and progression, and has a proven track record of internal mobility.
What do we offer?
• Holiday rising with each year of service
• Your Birthday Off - after all it's the most important day of the year!
• Christmas Closure in addition to your annual leave
• Free eye tests & support towards glasses
• Gym Discounts
• Our Employee Assistance Programme offering confidential Wellbeing Support
• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!
• Company pension scheme
You’ll get involved in:
• Acting as the ‘Face of Aerial Direct’, and main point of contact to the business and it’s employees and visitors.
• Manage the Reception desk, front of house and common areas
• Being a strong support to the Facilities Manager and helping to manage Facilities in their absence
• Sorting incoming and outgoing post
• Welcome guests, checking them in-out, issuing access passes and offering refreshments
• Manage the purchasing and procurement of office stationery, merchandise and consumables with a focus on cost saving, quality, and environmental impact and manage stock levels
• Support with managing and liaising with contractors, and organising call-outs as necessary.
• Manage existing supplier relationships, identifying potential cost savings, monitoring SLAs and raising complaints as necessary
• Undertake scheduled checks of onsite first aid and fire safety equipment, including weekly fire alarm tests and reporting issues as applicable
• Manage Aerial Direct’s Facilities intranet page
• Manage the access pass system, issuing cards and deleting as applicable
• Pulling daily check-in reports and liaising with HR and Dept managers weekly
• Undertake periodic checks of the legislative docs that are up to date on our intranet
• Reporting on contractor call-outs, reactive maintenance expenses, purchasing expenditures, energy usage
• Manage legislative training, working alongside the L&D partners. · Manage the meeting rooms and bookings. · Support Aerial Direct’s Social Committee, it’s intranet page and social events
• Act as a support in H&S matters. · Act as a First Aider and Fire Warden should the matters arise.
• Support the Facilities Dept and other Operational activities to ensure its ongoing maintenance adhoc
Ideally, you’ll have experience of:
• Working on a busy reception desk
• Ability to work accurately under pressure & cope with planned and unplanned challenges
• Ability to build effective relationships
• Experience in operational administration
• Experience in face-to-face customer service
• High professional standard and always seeking to deliver excellence
• Strong team player with a “roll up your sleeves” attitude
• Able to work in a fast-paced environment
It would be great if you have:
• Qualification as a First Aider and Fire Warden
Who are we?
We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.
Working at Aerial Direct isn’t just a career, it’s a decision to be better. It’s choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you’ll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UK’s leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.
Our Process
Step 1: Is there a fit? You’ll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you’re looking for from your career
Step 2: Meet with your would-be manager, our Facilities Manager, and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You’ll run through a few scenario based questions, and get the opportunity to ask anything you’d like to learn about.
Step 3: If it looks like a good fit from both sides, we’ll be looking to make you an offer!
Our Values:
All: We are one team enabling each other and the business to thrive
Elite: We will be the very best that we can be for our customers and our colleagues
Respectful: We dhow respect for our environment, our people and above all else, our customers
Impeccable: We will deliver the best customer experience and service in all we do
Agile: We’re always looking to be one step ahead, quick to move, and to anticipate our customers’ needs
Limitless: We seek continuous improvement in order to grow and develop the business
We understand that some individuals may hesitate to apply for a position if they do not meet all of the listed requirements. However, we firmly believe in recognizing potential and are open to considering all applications based on the skills and experience candidates possess. We are committed to fostering growth and welcome applicants to pursue opportunities with us.