Front Desk Receptionist

Job Description: Front Desk Receptionist

Durham Climbing Centre offers a world class indoor rock-climbing experience to climbers in the North East.

The rise of indoor climbing means participation in is growing rapidly. We are seeking a highly efficient and professional receptionist for this varied role. As the first point of contact to customers and potential customers, you will be responsible for looking after the reception areas and attending to the needs of the customer.

Duties include greeting customers, making food and drinks and providing information on products and services. Excellent admin skills and a background in hospitality and customer service would be advantageous.

You will be rewarded with an exciting opportunity to join a fast-moving industry with further training opportunities potential. As a member of the team at Durham Climbing Centre, you will benefit from unlimited climbing anytime and a supportive environment in which to thrive.

The Receptionist reports to the Centre Manager

Duties

· Greet and welcome guests as soon as they arrive

· Check in customers

· Advise on products and services

· Process bookings

· Answer phone and email enquiries efficiently

· Keep reception areas clean and tidy

· Make food and drinks

· Restock café and equipment shop

· Cleaning and hygiene duties

· Clerical receptionist duties such as filing, photocopying, and transcribing

· Manage customer membership and booking software

· Generate invoices

· Email software management

· Train staff in computer systems and operations

Social media marketing

Person Specification

· Friendly and approachable attitude

· Proven work experience as a Receptionist, Front Office Representative, or similar role

· Proficiency in windows and MAC including office

· Proficient in client booking software

· Professional attitude and appearance

· Solid written and verbal communication skills

· Ability to be resourceful and proactive when issues arise

· Excellent organizational skills

· Multitasking and time-management skills, with the ability to prioritize tasks

· Self-motivated and able to work independently and as part of a team

· Customer service attitude and approach

· Organised and efficient

Desirable

· Food hygiene

· First Aid

· DBS

· Office management or similar qualification

· Experience of working in similar climbing wall or leisure setting

Hours of work

Full time 37 hours

Includes daytimes, evenings and weekends on rota basis

Benefits of working at Durham Climbing Centre

• A supportive environment to help you grow in your role
• Ongoing training and development opportunities
• A great environment and working community
• 28 days annual leave (inclusive of bank holidays)
• Complimentary climbing, any time during non-working hours
• Free tea, coffee & fruit
• Pension scheme
• Annual bonus scheme
• Trade price on climbing shoes chalk & accessories
• Free breakfast, lunch & afternoon tea on Camp Days
• Mental Health & Wellbeing Days

Job Types: Full-time, Part-time

Pay: From £11.50 per hour

Expected hours: No less than 20 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Durham: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 13/05/2024