Customer Service Administrator

Simple Recruitment are looking for a Customer Service Administrator for our client based in the Barnstaple area to join their team on a temporary ongoing basis.

What you will be doing:

• Receiving of telephone enquiries from the public, customers and officers in relation to services provided by the Works Unit.
• Provide quotes for new business enquiries, discussing customer accounts and trying to promote the Trade Waste service where appropriate.
• Support trade waste administration, including logging of all customer interactions, processing of new and cancelled contracts, organising delivery /removal of trade containers and process timely invoices.
• Track vehicles to swiftly assist with ad-hoc enquiries and missed collections.
• To provide general admin assistance to the Works Unit, covering for absent staff and using various IT systems as directed by the Business Manager.

Requirements:

• Experience of dealing with customers and staff.
• Good verbal and written communication skills.
• Good telephone manner and Customer Service skills.
• Competent use of the Microsoft office programs to include Excel and database use.
• To provide general admin assistance to the Works Unit, covering for absent staff and using various IT systems as directed by the Business Manager.
• Experience of working in a commercial sales or account management environment is desirable.

What do you need to have:
Due to the location of the site, you will need to drive, there is free parking on site.

Salary:
£12.21 per hour.

Hours:
9.00am to 5.00pm, Monday to Friday.

Our Brief:
Simple Recruitment are acting as an employment business on behalf of our client, based in the Barnstaple area, who are seeking a Customer Service Administrator to join their team on a temporary basis