Aftersales Manager
Location: Wincanton, Somerset
Salary: OTE £40k + Excellent Benefits
Monday - Friday, 40 hours per week, Occasional Saturdays
The Client:
Our client is a well-established automotive group with a rich history prioritising exceptional customer service and satisfaction.
They foster a family-like work culture and offer growth opportunities within their award-winning company.
The Role:
As an Aftersales Manager, youll collaborate closely with the Branch Director to oversee Aftersales operations, devising and executing strategies to enhance revenue and profitability.
Responsibilities:
* To guide, inspire, and assist the Aftersales team.
* Handle customer grievances, ensuring satisfaction through superior communication.
* Conduct regular evaluations with the team to uncover business opportunities and pinpoint training needs.
* Recruit and develop team members, ensuring skillset optimisation across all aftersales departments.
* Oversee monthly performance reviews, analysing KPIs to drive improvements.
* Develop cohesive strategies with sales and marketing to elevate the customer experience.
* Enforce procedural adherence, ensuring seamless interdepartmental operations.
Requirements:
* Previously worked as an Assistant Aftersales Manager, Aftersales Manager or in a similar role.
* Proven Aftersales experience within the Automotive Industry.
* Capable to utilise specialised computer-driven systems.
* Strong communication and analytical skills.
* Full UK driving licence with fewer than 6 penalty points.
Benefits:
* 22 days of annual leave plus Bank Holidays
* Employee and family discounts
* Annual profit share scheme
* Company pension scheme
* Free eye tests
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
Keywords: Service Manager, Aftersales Manager, After sales, Aftersales, manager, Service Team Leader, Dealership, automotive, motors, Parts