Total Staff Services are currently recruiting an Aftersales Manager for one of our client based in Wincanton. You will be joining our clients sales team where you'll play a crucial role in the running of the Workshop, Parts and Service Operations.
The successful candidate will be responsible for various teams including apprentices; You will be communicating at all levels with customers, colleagues, franchise partners and stakeholders and due to the nature of the role, organizational skills are essential.
Working Hours: 40 hour week, Monday to Friday with Saturdays as required.
Salary: OTE 40k (Uncapped).
Role Responsibilities:
- Dealing with customer complaints to result in customer satisfaction.
- Conducting routine 1-2-1's with the aftersales team.
- Identify business opportunities and training requirements, including coaching and developing to ensure all departments utilize their team's skillset.
- Assisting with the recruitment of future team members.
- Development of current team members.
- Driving performance of the aftersales department to maximize and upsell profit to achieve and exceed targets.
- Managing the aftersales operations and implementing strategies to increase aftersales revenue.
- Complete and track monthly reporting on performance, monitoring and analyzing KPI's to identify areas for improvement.
- Collaborating with other departments including sales and marketing to work on strategies that improve the customer experience.
- Ensuring relevant processes and procedures are adhered to by everyone.
Requirements:
- Previous experience as an Aftersales Manager or similar role within the Automotive industry is essential.
- Experience as a Technician, Service Advisor or Parts Advisor would be desirable.
- Customer service skills.
- Excellent communication skills.
- Strong analytical skills.
- Full UK Driving License (Less than 6 penalty points).
Benefits:
- Great company culture and happy working environment.
- Competitive basic salaries.
- 22 days annual leave plus bank holidays (rising with length of service).
- Company pension scheme.
- Free eye tests.
- Discounts for friends and families.