Air Import Key Account - Freight Forwarding

Air import Key Accounts 

Job Description

The Import Team Leader will report to the Operations Manager and will assist to manage all aspects of the company’s operations related to Air Imports.

This critical role involves co-ordinating & supervising the import process, ensuring compliance with import regulations & customs requirements, KPI’s, working closely with the Client Manager & Import Ops Manager to optimise supply chain efficiency and dealing with a team of staff where you will be responsible for their training and progression.

Responsibilities

1. Documentation Management

. Manage the full import process for Key accounts from start to finish & to include Crosstrade

. Liase with overseas offices, partners & agents and also working closely with internal departments including transport, finance & GCS ( Global Customer Solutions )

. Ensure smooth operations within the department

2. Customs clearance

. Support staff with the customs clearance process to ensure compliance with UK HMRC regulations

. Review documents required for Air Import processes, including invoices, packing lists, AWB’s & Certificates of Origin etc

3. Supply Chain Efficiency

. Streamline import processes

. Work with relevant internal teams to enhance efficiency

. Facilitate timely deliveries

4. Invoicing / Billing

. To ensure timely & accurate billing / invoicing

. Check reports and queries from the customer & our own finance department.

. Strong attention to detail required

5. Team Leadership

. Lead the Air Import team ensuring efficient operations and to adhere to SOP’s

. Identify areas of improvement

6. Customer Service

. Provide exceptional customer service by addressing inquiries, resolving issues and maintaining positive relationships both with both the client and internal departments.

Qualifications

1. Experience

. Previous Team Leader or Senior Clerk Experience within an import operations department is essential – minimum of 4 years is preferred

2. Skills

. Strong organisational, leadership & communication skills

. Attention to detail

. Knowledge of customs procedures

. Ability to multi task & prioritise when required

. Proficiency in relevant software & tools ( Use of Cargowise & Sequoia is beneficial )

. At times you will need to have the ability to think outside of the norm & work extra hours if & when required at busy periods