AddressJob Description
Job Title: Customer Care Adviser - Greek Speaking
Salary: £24,960
Location: Canary Wharf, London
Hours: 40 paid hours per week.
Shifts: Mon - Friday (8 hour shifts) between 7:00am - 6:00pm
Main Purpose of Role
- We are looking for an Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand.
- As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handling baggage, claims and other enquiries as well as helping customers who have missed a flight or whose flight has been cancelled.
- You will be responsible for incoming calls/emails and outbound calls for across the full range of Airline Customer queries.
- If you are flexible, have a positive attitude, great attention to detail and experience of Amadeus GDS you are probably the one that we are looking for
Skills Requirements
- Proven Amadeus GDS experience
- Airline or travel experience
- Experience of working in a fast paced Customer Care environment whilst maintaining a high level of attention to detail
- An effective team player with a "can-do" attitude
- Passionate about providing great Customer Care with a friendly personality
- A confident and professional telephone manner
- Self-motivated, proactive and able to work on your own initiative
- Managing your own workload and time, whilst developing effective and supportive relationships with colleagues and customers.
What are we looking to achieve?
- Help customers and solve their problems in an accurate and efficient manner.
- Respond to all customer queries in a timely manner by email or phone whilst providing a friendly and professional service.
- Provide a complete Airline Customer service which includes changes, cancellations, lost baggage, complaints, claims and other queries.
- High degree of accuracy and skill in using systems and entering data including Amadeus GDS and Salesforce.
- Develop and improve processes and ways of working
- Troubleshooting with customers
- Other administrative tasks
- Contribute to our positive team spirit and work environment
Why work for us?
- We have a fun and sociable team environment working culture
- Pension Scheme with Standard Life
- Aviva Life Insurance
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeship qualifications and career flight path schemes
- Recognition and reward schemes with Love to Shop Voucher rewards
- Cycle to work scheme
- Tech scheme
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
