Ambulance Care Team Leader

Are you ready to join our team and ensure the success of our service?

We are looking for a dynamic person to lead a team our talent team of Red Cross Ambulance Care Assistants. Your goal? To ensuring our team provide high quality care to patients, in partnership with the local Home safe and well being service at the emergency department in the Grange university Hospital.

You'll work in Grange University Hospital 2 shifts a week from 10am to 8pm over Monday- Friday (rota basis). You'll alos16 hours of admin over Monday- Friday either from home or at the Grange University Hospital.

This role essential to the Red Cross and therefore essential to our mission of supporting people in Crisis. You'll have a unique opportunity to work directly with out teams to make a tangible difference to our services users. Are you up for the challenge?

Wondering about a day in the life of an Ambulance Care Team Leader? You'll be

• Arranging team schedules, making sure everyone's covered as per agreements. Creating monthly rotas, ensuring full service cover as well as authorising Annual Leave.
• Being the on-site go-to for any service questions or issues that pop up for BRC & NHS staff. Being on the floor in the department and a point of contact for any support needed for staff and patients.
• Handling referrals, assessing risks for users, and guiding them to suitable services.
• Keeping service delivery on track day-to-day, ensuring users get the help they need.
• Supporting patients directly, offering practical and emotional support.
• Reviewing files, documents, ensuring paperwork is completed daily and inputting paperwork onto BRC systems.
Developing the service and building relationships with NHS Staff.
• 
  

Could the role of Ambulance Care Team Leader be for you? You'll need:

• To be computer literate and confident using spreadsheets, emails, teams, etc.
• To be able to talk with staff and patients as well as comfortable writing information and being a good listener.
• To have the ability to handle conflicts and think on your feet and problem solve.
• To keep tasks in check and meets deadlines.
• Knowledge about health, safety, and safeguarding when working with others.
• To understand the challenges of helping vulnerable people and know community services.
• Management experience and the ability to lead and manage a team.

Interested? Apply now! Closing date for applications is 26th March 2024. Please note that early application is encouraged. We’ll be reviewing applications as they come in and may close the advert early.

In return for your dedication and expertise, what will you get?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis