Analyst, Client Implementation Team

Description

Location: ideally this role will be based in Manchester

About J+D Forecasting

At J+D we work alongside Pharmaceutical Forecasters, Analysts, Business Insights Managers and Marketing Departments to create forecasting solutions that meet the needs of both individuals and pharmaceutical companies. Within the last couple of years, J+D has invested heavily in product development with strong support from our sales and marketing functions to reach some of the largest pharmaceutical and biotech companies in the world. The success of these initiatives has resulted in significant growth in both revenue and overall size of the business. Recently J+D Forecasting has been bought by Evaluate, a Norstella company, which will bring many benefits for J+D and our customers, as well as allowing us to further accelerate the growth of our forecasting capabilities.

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

SCOPE OF ROLE

We are looking for an Analyst to be part of our Client Implementation Team here at J+D. In this role, you will:

• Work on a wide range of projects, be involved in supporting the wider J+D team in project management, inputting into the design of solution scoping documents, helping with the analysis of data, solution testing and report writing, as and when required. You will play a vital role in supporting the delivery of our forecasting platform, FC365 and delivery of our forecasting software, FC+, including training sessions.
• You will be expected to have good communication skills and to be organised and efficient in managing your workload, covering multiple projects at the same time. You will work to deadlines, have a good eye for detail and great interpersonal skills
• You will work within a small team of 2-5 individuals, supporting the team throughout the delivery of these projects and liaising with the client where necessary to ensure expectations are managed and project deliverables handed over on time and to a very high standard.
• You will personally be involved in project management and in regular client meetings (both internal and external). It is therefore important that you have strong customer relationship skills, are responsive and proactive, with a commitment to the delivery of the highest quality of care and service. It will also be important that you are familiar with all aspects of Microsoft, in particular Excel, and extremely comfortable reviewing, analysing and interpreting large volumes of numerical information

What will you achieve within the first 12 months?

• Become an integral member of the J+D team, forming strong and productive working relationships across all key departments
• Gain an understanding of the principles of pharmaceutical forecasting, the steps to creating a forecast and the different types of forecasts
• Positively contribute to projects through a range of activities and potentially leading small projects supported by other team members
• Establish, develop and maintain customer relationships across the world’s top pharma companies

HOW YOU`LL SUCCEED

• Project / client management support
• Update our internal project management system
• Take instruction and implement changes to project materials
• Document meeting notes and actions
• Support with/ draft the design of solution configuration / setup and model specifications
• Draft basic forecast models using our forecasting software
• Quality checking / testing of forecast models and solution deployments
• Support with day-to-day project tasks
• Involvement in training sessions with customers
• Responding to customer queries, both via email and on calls
• Involvement in non-project specific activities, such as testing latest SaaS software updates, developing external forecasting training content, etc.

WHAT IT TAKES

• Scientific academic and / or data background
• Project management experience
• Proactive and able to work well both independently and as part of a team
• Analyst experience (ideal but not essential)
• Pharmaceutical industry knowledge (ideal but not essential)

WHAT WE OFFER YOU

• Pension contribution of 6%
• Life Insurance
• Employee Wellness Assistance Program.

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Equal Opportunities Statement

Norstella is an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people’s differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual’s abilities, skills, performance and behaviour and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment. We know that sometimes the 'perfect candidate' doesn't exist, and that sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here, you are welcome. If you read this job description and feel engaged and excited, we’d love to see you apply.