Address
Form of work
SalaryAbout the role
We have an exciting opportunity for a permanent Service Desk Analyst to join our IT Support Team in Oldham on a full-time contract working 35 hours per week. We currently operate a hybrid working pattern, However, please note the first 4 weeks will be office based to complete initial training period.
The successful applicant will provide 1st line technical support across the Guinness Partnership for all IT related incidents and requests. As this is a front-line role you will offer a first-class customer experience with every interaction, resolving straightforward problems at first contact.
In this dynamic role you'll also be required to manage multiple job queues and third-party supplier calls, ensuring that specific types of incidents or requests are assigned to the appropriate individual, team, or manager. Responsible for updating of the ITSMF tool and provide support with the objective of restoring normal service as quickly as possible.
What we're looking for
We're a customer-focused organisation so we know that how we do things is just as important as what we do. You'll not only be a skilled Service Desk Analyst, but you'll also have great customer service skills and a willingness to ensure customers queries are fixed on the first attempt. You'll also be able to demonstrate:
- Proven experience as a Service Desk Analyst or similar technical role
- Excellent customer service skills.
- Working knowledge of Microsoft Windows operating systems and Microsoft Office applications.
- Working knowledge of end user hardware and peripherals.
- Basic understanding of computer networks (components, cabling and IP addressing).
- Managing basic Active Directory objects (users, security/distribution groups).
- Excellent prioritisation skills.
- Able to maintain good supplier relationships.
- Excellent oral and written communications.
- Demonstrate the Guinness Behaviours.
Essential Qualifications:
- Educated to GCSE level or equivalent
Desirable Qualifications:
- ITIL qualification or equivalent
- Microsoft accreditation or equivalent
If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.
About UsThe Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our customers, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
